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Tesla Energy Systems Support Engineering Lead United States, California, Fremont 991601285
13.08.2024
What You’ll DoWhat You’ll Bring
- Become the technicalowner for a portfolio of commercial or utility sites and ensure the definedtasks are completed timely and appropriately
- Lead the team todetect and diagnose product and site issues, support technical questions fromother teams and customers, and drive issues to resolution
- Organizeretrospective meetings as needed and seek feedback from leadership and internalstakeholders to drive process and efficiency improvement over time
- Lead the team tomanage sites outages and ensure outages are logged and classified properly byidentifying the issues, causes and the responsible party of each outage
- Perform site auditsand communicate audit results and concerns to cross-functional teams includingAsset Management, Service Engineering, Field Services, and SCADA team, etc.
- Support plannedcustomer testing as required in LTSA including energy capacity testing, RTE,and Frequency and respond to the emergency and urgent requests as needed forhigh-impact sites
- Maintainand optimize the health and performance of the utility sites through firmwareand software updates, Own tracking high-impact technical issues and leading thecross-functional team to implement solutions
- Experience with theLinux/UNIX programming environment
- Experience with communication systems and protocols suchas TCP/IP, including the tools available at the command line interface totroubleshoot network communication issues
- Good understandingof electrical theory and experience / working knowledge with emphasis on DCpower systems or other electronic systems/devices/components.
- Good understandingof a technical support environment and processes, including ability to documentcase histories clearly, accurately and with detail. Ability to prioritize workflows effectivelyaccording to multiple criteria. Experience with CRM systems, mobile case/ticketing systems, bug trackingsystems
- Bachelor’s Degree inElectrical Engineering or Computer Science or equivalent experience
- Experience as atechnical lead or people manager will be a plus
- Foreign languageproficiency a plus
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