JPMorgan Technology Support III - Enterprise 

United Kingdom, England 

989952584

As a Technology Support III team member in Corporate Sector, Enterprise Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Assessment of events for disruption to Enterprise Technology (employees, processes, and functions), subsequent stakeholder communications and escalation where required
• Collaboration across Enterprise Technology Sub Lines of Business to gather feedback on impacts of disruptions that require invocation of the Crisis Management Process
• Participation in the centralized Firmwide Simulation Utility (FSU) which demonstrates End-to-End resilience of plans which support the recovery of Essential Services, against impact tolerances
• Support execution of the Firmwide Business Resiliency policies and standards, partnering with stakeholders and Firmwide resiliency teams
• Support the annual Resiliency testing schedule across a number of exercises - Common Invocation Point, REPAVE and Modern Isolation Tests

Required qualifications, capabilities, and skills

• Prior experience in business resiliency, crisis management, operational risk or global security/intelligence function
• Ability to effectively manage multiple projects simultaneously
• Strong analytical and organizational skills and ability to challenge organization and understand ways of working
• Data based decision making, leveraging data to support the end-to-end Business Resiliency Incident / Crisis lifecycle
• Represent Enterprise Technology assets during crisis management scheduled calls, ensuring effective communication and participation
• Strong focus on developing self and other employees with emphasis on equity
• Ability to act independently and make proactive recommendations, work under pressure, make decisions at the right time and prioritize effectively
• Strong interpersonal and communication skills and ability to lead meetings and facilitate dialogues with multiple stakeholders
• Experience of operating/governing the use of mass notification communication tooling
• Experience of managing sensitive and personal data within the confines of firmwide/organizational policies

Preferred qualifications, capabilities, and skills

• In date Certificate of BCI (CBCI) Examination
• Bachelor's degree in Business Administration, Risk Management, Information Technology, or a related field
• Some experience working in the Financial Services industry and related regulatory landscape
• Background knowledge of Business Resiliency / Geo-political thematic issues
• Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build influential relationships
• Analytical thinking with the ability to apply to business challenges and goals
• Proven ability to communicate effectively, both written and orally, to ensure effective communications, whilst remaining conscious of the audience tailoring messaging to maximize impact
• Self-starter and ability to adapt between global collaboration and independent execution
• Proven capability within Intelligent Solutions such as Tableau alongside more core software including Excel, SharePoint, PowerPoint and Word
• A basic understanding of a hybrid On-Prem/Public Cloud operating model for applications