JPMorgan Technology Support III - Enterprise 

Singapore 

520690216

As a Technology Support III team member in Corporate Sector, Enterprise Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Assessment of events for disruption to Enterprise Technology (employees, processes, and functions), subsequent stakeholder communications and escalation where required
• Collaboration across Enterprise Technology Sub Lines of Business to gather feedback on impacts of disruptions that require invocation of the Crisis Management Process
• Support execution of the Firmwide Business Resiliency policies and standards, partnering with stakeholders and Firmwide resiliency teams
• Support the annual Resiliency testing schedule across a number of exercises - Common Invocation Point, REPAVE and Modern Isolation Tests ”
• Participation in the centralized Firmwide Simulation Utility (FSU) which demonstrates End-to-End resilience of plans which support the recovery of Essential Services, against impact tolerances.

Required qualifications, capabilities, and skills

• BS/BA degree in related disciplines
• Minimum 5 years of experience in business resiliency, crisis management, operational risk or global security/intelligence function
• Experience in making data driven analytical judgements that support the end-to-end Business Resiliency Incident / Crisis lifecycle
• Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view
• Ability to carry out complex tasks under time pressure, while maintaining a high level of attention to detail and accurate work
• Analytical thinking- thinking through problem in a systematic way
• Initiative - self-motivated, able to realise the need for change and seek feasible solutions culminating in process grounded recommendations
• Proven ability to communicate effectively, both written and orally, to ensure effective communications, whilst remaining conscious of the audience tailoring messaging to maximize impact
• Self-starter and independent execution
• Timely escalation of critical and/or complex issues as required

Preferred qualifications, capabilities, and skills

• In date Certificate of BCI (CBCI) Examination