JPMorgan Technology Support III 

Singapore 

137568483

As a Technology Support III team member in Corporate Technology, Corporate Data and Analytics Services (CDAS), you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides technical and functional support to all end users within CDAS
• Investigates the issues raised by researching for similar incidents, learning the data model and checking the data and service logs
• Leverages data analytics and reporting skills (Qliksense, Tableau, Alteryx, ServiceNow, etc) to identify issue trends and solutions to top-talkers
• Organizes meetings with the users to understand the issues they are facing when using our technology services
• Provides feedback and reports to technology teams and product owners on application requirements, helping to prioritize fixes and liaise with end-users for acceptance after researching and diagnosing bugs
• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assists in the monitoring of production environments for anomalies, addresses issues, and drives evolution of utilization of standard observability tools
• Identifies issues for escalation and communication, and provides solutions to the business and technology stakeholders
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines
• Minimum 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud i.e. AWS, Unix
• Proficient in observability and monitoring tools and techniques
• Strong communication skills (both written and verbal)
• Customer focused and service oriented, with a proactive customer approach and dedication to providing best of class service at all times
• Experience with ticketing systems, such as ServiceNow and Jira Service Desk
• Experience with database queries and MongoDB
• Awareness and exposure to change management methodologies and best practices
• Awareness and exposure to systems development practices and methodologies

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
• Knowledge of banking products and interest in the finance world