JPMorgan Sales Strategy Support Analyst II 

United States, Texas, Plano 

989571783

As a Sales Strategy Support Analyst II in Business Banking, you will support strategic direction and operational improvement efforts for lending operations. The Sales Strategy Support Analyst II will serve as a trusted thought partner to senior stakeholders and have an essential function in developing our new and existing employees to be more efficient and effective in their roles.

Job Responsibilities:

• Serve as a subject matter expert for specific functions, programs and processes
• Gain deep understanding of lending processes to develop efficiencies across the business, including optimization strategies, client experience and product improvement
• Collaborate with cross-functional partners to help influence, design, and develop strategic processes and support the enhancement of end-to-end value chains across the firm
• Create training material and lead annual recertification process
• Facilitate training courses for new hire onboarding, existing employee refresher learning and new process implementation
• Develop quizzes and other resources to measure training effectiveness and monitor cohort performance
• Manage system access for new hire onboarding
• Ensure quality and timeliness of deliverables

Required Qualifications, Capabilities, and Skills:

• Minimum of 2 years of equivalent experience
• General quantitative, analytical, and organizational skills with an ability to execute on multiple fronts at the same time
• Strong critical thinking and problem-solving skills, as well as a capacity to learn quickly and develop new strategic frameworks in complicated environments
• Self-starter with the ability to work autonomously in a fast-paced environment and with great attention to detail
• Strong communication skills (verbal and written) with individuals across different Lines of Business and among senior leadership
• Expert in Microsoft Excel and PowerPoint, and possesses executive presentation skills
• Ability to travel

Preferred Qualifications, Capabilities, and Skills:

• Experience with Tableau and/or other analytical reporting software
• Knowledge of lending origination processes
• Business coaching and/or prior training experience