As the Sales Strategy Support Manager, you will facilitate the growth of Home Lending sales and profitability. You will create strategies, build relationships, and execute programs to promote a competitive advantage in the sales environment. Your primary contribution will be as a liaison for the Sales Academy Team for specialty and branch Sales.
Job responsibilities
- Establish and maintain relationships with Consumer Bank branch personnel and other home lending stakeholders to align on strategies, share benefits, best practices, and key metrics.
- Support existing partnerships in the Consumer Bank branches that do not have a dedicated resource.
- Onboard Home Lending Advisors and administer Sales Academy to help guide successful development.
- Deliver home lending expertise and end-to-end business success strategies through engagement activities that focus on skill development.
- Help support Chase’s Racial Equity Commitment goals in designated branches
- Leverage programs that drive increased efficiency and effectiveness for Home Lending and Consumer Bank, including Client Central, Chase My Home.
- Support the development, delivery, and execution of pilots and programs as needed.
- Identify and assess opportunities that drive improvements for both referring partners and clients.
- Participate in product design, development, and implementation to advance the Home Lending roadmap.
Required qualifications, capabilities, and skills
- Five years of mortgage sales management experience
- Bachelor degree or equivalent work experience in related field
- Demonstrated performance with large scale projects and project management
- Proven ability to lead, coach, and mentor various professional levels
- Knowledge of Federal and State regulatory policies and procedures
- Software proficiency in Microsoft Office programs and Loan Origination Systems
- Ability to travel up to 50% within area of responsibility
Preferred qualifications, capabilities, and skills
- Working knowledge of contact center technology
- National business and sales development