SAP Solution Support Engineer 

Hungary, Pécs 

985880203

We are looking for enthusiastic, intelligent, adaptable, and motivated applicants to work in our Budapest Office. Our Solution Support Engineers work on SuccessFactors leading solutions such as Business Execution (BizX) Suite, Employee Central (EC), Learning Management System (LMS). You will assist our customers by troubleshooting issues and providing solutions for reported incidents. A successful candidate will have evidenced strong customer service skills, a technical mindset and an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks, processes and requirements which reflect the global nature of the product support organisation.Some responsibilities in this role:

• Analyse the incident, research solutions and provide solid answers easily understood by customers.
• Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels.
• Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.
• Document solutions to known issues and consulting questions.
• Develop technical solutions to be posted to both internal and external knowledge base.
• Liaising with Engineering, Product Management & Operations organisations to resolve bugs and missing product functionality for future releases.
• Document issues in a CRM system and defects in our engineering tracking system.

At SAP we are known for offering employees the tools and support to develop in their career. Each employee will have a development plan that involves a mixture on-the-job learning and knowledge-based training that will enable to be success in this role.

• Education, core skills and competencies:
• Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a business related field.
• Fluency in English to a business standard.
• Familiarity with general IT concepts.
• Solid understanding of Internet technologies.
• Familiarity with general business terms and processes.
• Strong team player and comfortable working on own initiative.
• Strong time management and multi-tasking capabilities.

Work Experience

• Prior internship or fulltime experience in Technical Support, Software Development, IT, or Quality Assurance of minimum 2 years beneficial.
• Experience with Knowledge Management strategies.
• Experience working with customers across multiple channels desired. (Chat, Virtual sessions etc.)

Preferred (but not explicitly required):

• Familiarity with HTTP/HTTPS protocols as well as XML, RDBMS database concepts, operating system and networking concepts.
• Awareness of security protocols.
• Knowledge of File Transfer protocols.
• Experience with HRIS systems.
• Previous experience with Knowledge Management strategies.
• Knowledge of any one object-oriented programming language (Java, C++, ABAP/4 etc).