SAP Solution Support Engineer 

Hungary, Pécs 

205403611

What You'll Do

• Coordinate / prioritize processing of critical customer cases
• Mitigate the risk of occurrence of a serious business critical situation on customer side
• Analysis & monitoring of critical customer situations
• Support customers in critical situations in order, to achieve clear understanding and transparency between both parties, by having a universal model of escalation handling across the regions
• Recognize critical escalations and involve other MCC teams
• Professional, proactive communication with SAP customers & colleagues
• Attend at e-Learning lessons, remote learning sessions, classroom trainings and coaching
• Creating internal/external content for our knowledge base

Work experience

• Basic knowledge of ERP systems
• Medium level knowledge of operational business processes
• High level understanding of CRM and Sales processes
• Ability to work in an international and intercultural team
• Experience in IT / Information management / Business administration

Education and Skills

• Bachelor degree in Business Administration
• Sense of diplomacy
• Open personality and professional communication skills
• Professional conflict handling skills
• Able to priorities
• Excellent analytical and problem-solving skills
• Ability to work in teams of multicultural nature
• Customer and quality focus
• Ready for continuous learning and improvement
• Fluent spoken and written English language skills are required
• Spoken and written German language skills are preferred

What We Offer

• A compensation package above average
• Continuous personal and professional growth
• Superior office and work environment
• Opportunity to work remotely
• International team

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