SAP Solution Support Engineer 

Hungary, Pécs 

318340016

PURPOSE AND OBJECTIVES

As a Product Support Engineer, you will work in a technically challenging and rewarding environment supporting our customers across a variety of mediums. This role would suit candidates with a diverse and varied skillset. A successful candidate will have evidenced strong customer service skills, a technical mindset and an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks, processes and requirements which reflect the global nature of the product support organisation.

EXPECTATIONS AND TASKS

• Providing professional, courteous and prompt technical support (via multiple channels)
• Collaborating/Swarming with fellow support colleagues and Development teams when required both locally and globally and other internal organizations to provide superior customer service.
• You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in the SAP Community by Answering Questions, Writing Blogs, etc
• Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention
• Maintain poise and professionalism in all customer interactions.
• You will perform analysis in Customer`s frontend and SAP’s backend system
• Adapting to business needs is a requirement, shift work / weekend work may or may not apply.
• Engage with and help drive customer support initiatives.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• 3rd level degree in IT or related discipline
• SAP qualifications such as WIPS, SAPTEC or similar would be helpful
• Strong communicator and a skilled listener
• Fast learner with IT affinity
• Outstanding customer interaction skills
• Customer and Quality focus
• Analytical outlook with good aptitude for problem-solving.
• Teamwork mindset
• Ability to work in a global team across multiple time zones and diverse cultures.

WORK EXPERIENCE

Required experience:

• Fulltime experience in Technical Support, Software Development, IT, or Quality Assurance of up to 2 years.
• Understanding and adoption of Product Support E2E Methodologies (Swarming, Pulse, Knowledge Management).
• Experience working with customers across multiple channels (Chat, Virtual sessions etc.)

Preferable experience in some of the following areas:

• tasks
• Basic knowledge about SAP Product Portfolio / SAP Technologies
• Knowledge of basic debugging steps

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