NICE Director Value Realization Services 

United States, Georgia, Atlanta 

977719260

How will you make an impact?

• Developing and implementing a comprehensive Value Realization strategy that aligns with company objectives and enhances customer satisfaction.
• Collaborating with customers to understand their operational goals, workflow processes and create tailored value realization plans that drive adoption and consumption of services
• Establishing and tracking key performance indicators (KPIs) to measure customer success and the impact of our solutions, focusing on operational improvement and speed in delivering criminal justice to victims and those accused
• Leading and mentoring a team of value realization specialists, fostering a culture of excellence and continuous improvement based in Atlanta, GA
• Building playbooks, SOPs, workflows and other tools to deliver Value Realization Services
• Working closely with Value Realization, Product Management, and Sales teams to ensure our solutions meet customer needs and drive value.
• Providing insights and best practices to both internal teams and customers on maximizing product value and addressing business challenges.
• Developing and enhancing materials, workshops, and training programs aimed at equipping customers to drive customer adoption and consumption and fully utilize our platform's capabilities.
• Gathering customer feedback to inform product development and enhancements, ensuring alignment with customer needs and industry trends.
• Making recommendations on what technology is required to support Value Realization Services mission and KPIs

Have you got what it takes?

• Bachelor’s degree in Business, Management, or a related field; MBA preferred.
• 10+ years of experience in customer success, value realization, or consulting roles within a SaaS environment, with demonstrated leadership experience.
• Strong understanding of value metrics, ROI analysis, and customer business models.
• Exceptional communication and presentation skills, with a proven ability to engage and influence stakeholders at all levels.
• Analytical mindset with a knack for interpreting complex data and translating it into actionable insights.
• A customer-focused approach with a passion for driving success through innovation and service excellence.