Attract, build, and run a diverse team of dedicated TMEs supporting our Network Cloud Platform with a focus on platform scale, AI infrastructure and security
Improve productivity by evolving the team structure to enable efficient execution of TME work
Stay on top of industry trends and understand the landscape. Work with senior PMs/TMEs on the team to investigate feature/platform innovations that make valuable contributions to a broad range of customers
Thoughtfully assign incoming technical projects based on skills and availability, provide ongoing feedback, and remove roadblocks
Plan and track timelines for the team, ensuring efficient execution and communicating to relevant partners and leadership when things change
Work with our dedicated engineering teams on the direction of our cloud architecture to best handle the scale, performance, and reliability that our customers trust
Working alongside Engineering and PM to craft a feature development strategy that satisfies Cisco Networking’s largest customers while maintaining core simplicity
Review/prioritize customer-reported bugs and critical issues and establish a plan to address them
Drive development and creation of impactful technical collateral to better enable our support, sales engineers, customers, and partners
Evangelize Network Platform through participation in industry customer and partner events
Maintain a strong customer focus. Drive a culture of sharing user/customer feedback with Engineering to build features that will have the biggest impact on our customers
Meet with customers and prospects, share our vision, and understand their needs
Qualifications
8+ years of technical work experience in B2B SaaS
5+ years of experience in cloud technologies and software development
3+ years of people management experience building, leading, and mentoring impactful teams
Have excellent communication skills and can communicate complicated concepts to non-technical audiences
Have worked multi-functionally on large projects with multiple engineering teams
Entrepreneurship, "can do" attitude, and ability and willingness to make an impact
Deep understanding and familiarity with networking technologies
Love solving technical problems in creative ways
BA/BS in Information Systems, Computer Science, Engineering or related degree
Deep passion for mentoring, coaching, and growing people