Cisco Network Support Engineer Cisco Meraki City 

Mexico, Mexico City, Mexico City 

533553591

Applications are accepted until further notice.

*Candidates must be proficient in fluent English, speaking and writing, to perform the functions of the role effectively*

**Must be located within a commutable distance to the Mexico City Cisco office and be able to be onsite 2 days per week**

Your Impact

• Effectively work alongside third parties such as partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing.
• Diagnose and solve wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.
• Own each customer case from initial creation to resolution.
• Collaborate with other support team members to fix network outages, incorrect configurations, and sophisticated networking issues on customers' devices.
• Read and analyze packet captures using Wireshark.
• Work with our engineering and product management teams to diagnose and resolve critical, escalated issues.
• Understand and use Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services.
• Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
• Stay up to date on Meraki features and technology by completing instructor-led and self-paced

Preferred Qualifications

• Networking certifications a plus: CCNA, CCNP, CWNA, etc.
• Working towards or have a bachelor’s degree in computer information technology, Information and Computer Technology, Networking and IT Security, or a related field.
• Ability to multitask and work under stress.
• Experience in computer networking-related problem solving, critical thinking, and troubleshooting.
• Ability to clearly and concisely articulate both technical and non-technical concepts to third parties.