Boston Scientific Customer Care Representative 

Romania, Bucharest 

972533086

Key responsibilities:

• Ensure the proper deployment of Transportation related projects and daily monitor of proper execution and control
• Work closely with courier suppliers (TNT, DHL, FEDEX) ensuring proper support to Customers, Sales and Customer Care
• Be the 1st point of contact for our customers, providing them with exceptional service and resolving their inquiries in a professional and efficient manner, for assigned divisions and businesses.
• Primary responsibility will be to ensure customer satisfaction by addressing their needs and offering timely and accurate solutions.
• Answer incoming emails and calls to address inquiries, complaints and requests
• Assist customer in placing orders, provide guidance and support if necessary
• Resolve customer issues and concerns in a courteous and timely manner
• Provide product information such as availability and price
• Maintain a positive and empathetic attitude towards customers at all time
• Collaborate with other functions and departments to resolve complex issues and follow up with customers as needed
• Keep accurate records related to customers, interactions (eg. Service cloud) and transactions (SAP)
• Stay up to date on company policies and procedures and follow them up strictly
• Identify and escalate priority issues to appropriate channels and stakeholders
• Provide feedback on the efficiency of the customer service processes and suggest process improvements
• Work with relevant people to standardize local processes and avoid exceptions
• Provides frontline support for customers for critical issues, consignment issues and value added services
• Analyses customer requirements and supports others to achieve anticipated results
• Coaches others to understand customer problem solving activities
• Models strong inter-personal skills in communicating with the customer
• Actively supports department initiatives by proactively assisting in the training and influencing their team.
• Quality: Ensure awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific; Tracks completion of mandatory training.

Requirements:

• 3 – 5 years experience in Supply chain and/or Customer service (in-depth knowledge of Supply chain related activities with focus on transportation, collaboration with freight forwarding partners, Customer service core responsibilities)
• Strong communication skills
• Fluent in Romanian and English
• SAP
• CRM (Salesforce or other similar tool)
• Team player
• Open for a one year contract

We offer:

• Work in an international environment with development opportunities
• Meal vouchers
• Extra day off for the employee birthday
• Extra day off for the 1st day of school of your children
• Private health insurance
• Life insurance
• Transportation allowance