Boston Scientific Customer Care Representative 

Poland, Masovian Voivodeship, Warsaw 

813564857

Your Responsibilities Will Include:

• Order management – Perform different transactions in SAP: order booking, price & availability, billing etc.
• Invoices and credit memos – Create and send documents to customers manually and using special IT platform.
• Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request for the Polish market.
• Returns management and upgrades of devices.
• Handle service complaints from customers and/or sales representatives from Poland.
• Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales .
• Perform different analysis and maintenance of databases for customers.
• Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required
  

What Are We Looking For In You

• High level of Polish and English
• Experience working with SAP
• Based in Warsaw or open to relocate
• Flexible and open minded
• Good computer skills (including MS Office)
• IT literate and a fast learner
• Able to work under pressure
• Likes to work both independently and in a team

What can we offer to you?

• Attractive benefits package, including Multisport, Luxmed, Lunch Card, ESPP, EAP, life insurance and language lessons
• Hybrid work mode (3 days from home per week)
• International environment

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.