changing lives.
Asyou will interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions for Align products. You will support clients from EMEA region.
In this role, you will…
- Work with customer via ticket, phone or e-mail about how to use iTero scanner, reply to clients basic questions but also to solve scanner issues, basic networking, Scanning Assistance, basic clinical questions related to software inquiry / navigation assistance, software or hardware failure identification, call back requests and others.
- Be responsible to handle all customer interactions with professionalism and within the defined response timeframe.
- Follow up on their cases until proper resolution.
- Document all interactions including all details required in the correspondent CRM.
- Report complaints and product safety.
- Achieve a consistent performance considering all KPIs requirements.
- Ability to communicate technical issues in an easily understood manner.
- Comply on deadlines on LMS courses.
In this role, you’ll need …
- Interest in IT, technical experience will be a plus.
- 0-2 years of related experience.
- Proficiency in English (C1 level of fluency preferred)
- Second European language is an asset.
- Salesforce.com knowledge and understanding of CRM as a plus
- General knowledge in Customer Service.
- Computer, Basic Connectivity knowledge and troubleshooting, e-mail literacy.
- Microsoft Office Package knowledge (Power Point, Excel, Word).
Global Diversity Statement:
Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:
