Amazon Sr Software Engineer Shipping Delivery Support 

United States, Washington, Seattle 

970053316

You will make it possible for drivers to easily access the SDS Driver Support Hub from anywhere in the delivery app with just one click. The SDS Driver Support Hub will dynamically offer relevant self-service options tailored to the driver's current state, whether on or off duty. You'll leverage the power of generative AI to create an intelligent Help search feature. This AI-driven solution will not only facilitate content discovery but also provide optimal call-to-action recommendations, going beyond mere text-based summarization. When further help is required, your solutions will seamlessly integrate with large language model (LLM)-led chat and voice support options, ensuring drivers receive comprehensive help throughout their journey.A day in the life1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) PlanSeattle, WA, USA

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- Bachelor's degree in computer science or equivalent
- 2+ years of native mobile programming experience on Android or iOS with a modern mobile programming language such as Swift or Kotlin

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs