Amazon AV Support Engineer II 

United States, Virginia 

96964667

About The Role
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.Responsibilities include, but are not limited to:
- Troubleshoot difficult IT problems without SOPs
- Plan and coordinate CMs and CM templates.- Lead continuous improvement efforts.
- Audit the quality of work performed and provide constructive feedback when necessary.- Be the first point of escalation.
- Participate in hiring, training and development of others.
Key job responsibilities
- Troubleshoot complex integrated AV systems, such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems.
- Work with on-premise IT technicians, contractors and integrators through troubleshooting and repair procedures.
- Communicate with manufacturers and vendors to arrange repair or RMA of faulty equipment and manage local inventory.- Role will include regular local and some domestic travel.A day in the life- 2+ years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems.
- Experience with network technology including video and audio over IP (e.g. Dante/AES).
- Work in high paced metrics driven environment.

- Bachelor's degree in IT, computer science and/or equivalent experience (3+ years) in AV sector.
- Experience in the AV sector with proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems
- Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs
- Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow
- Experience with network technology including video and audio over IP (e.g. Dante/AES)
- Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers
- Excellent communication, interpersonal and presentation skills, both oral and written
- Strong prioritization and organizational skills with attention to detail.

- Experience supporting video conference and teleconference equipment.
- CTS, CTS-I or CTS-D, or Cedia equivalent Crestron DMC-T or DMC-E Certification SynAudCon Training
- CTI-P101 Foundations of Crestron Programming Certification
- CompTia Network+ and Cisco Certified Network Associate (CCNA)
- Additional Certifications or formal training by AV manufacturers (e.g. Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)