Amazon AV Support Engineer 

United States, Virginia 

351238142

Key job responsibilities
• On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems.
• Working with on-premise IT technicians, contractors and integrators through troubleshooting and repair procedures
• Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory
• Working closely with partner teams including AV hardware deployment, AV Escalation and MeetEx to drive continuous improvement of the customer experience
• Maintaining communication with customers and stakeholders, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs)
• Collaborating on technical documentation and SOPs, incorporating field learnings and customer feedback
• Daily travel between sites in the metro area required
• Must be able to lift or carry equipment up to 40 lbs and use hand tools as needed
• Ability to work at height (<= 8 Feet)
• Occasional after hours work may be required.

- BA/BS degree in a related technical field, or equivalent industry experience
- 2+ years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems
- Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs
- Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow
- Experience with network technology including video and audio over IP (e.g. Dante/AES)
- Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers
- Excellent communication, interpersonal and presentation skills, both oral and written
- Strong prioritization and organizational skills with attention to detail

- Crestron DMC-T or DMC-E Certification
- SynAudCon Training
- CTI-P101 Foundations of Crestron Programming Certification
- CompTia Network+ and Cisco Certified Network Associate (CCNA)
- Additional Certifications or formal training by AV manufacturers (e.g. Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)