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Applied Materials Technical Support Engineer TSE - FEP China, Heilongjiang 968205707
Technical Support Engineer
provide technical support remotelyand on siteto FSO personnel forhighly complexequipment malfunction, on wafer, and performance enhancement programswhere first-line product support was unable to isolate or fix a problemUsing advanced troubleshooting methodologies, theysuccess criteria, develop comprehensive action plans,and compile findings, perform root cause analysissupport FSO repair activities through escalation closure.
This job role is specifically for the TSE
Key Responsibilities
multipletechnical escalations, resolve with focus on time to resolution and quality of
ttend customer field issues meetingswith FSO,collaborate with FEP BU
ecommend best practices to improve products,processes,or services.
ublishing Technical Lessons Learned, troubleshooting guides,technical (ET)papers, etc.
rovideon-sitecoaching to
rovideAlphaand BetaSite
upport NPIdevelopment early in the product life cycle, andat key customer
upport FEPBU(Design for Service / Install)
reate,or collaborate in creation of,innovative advancedtrouble shooting
Functional Knowledge
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Business Expertise
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Leadership
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills
- Explains difficult or sensitive information; works to build consensus
Qualifications:
- Education: Bachelor's degree or equivalent in technical field
- Language: English (written and verbal)
- Years of experience: 5 years of experience supporting Applied Materials FEP products
- Work experience: minimum 10 years of semiconductor fab experience
Skills:
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Excellent interpersonal and communication skills
- Ability to handle stressful situations and effectively manage difficult problems
- Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK
Skills:
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