KLA Technical Support Engineer 

China, Shanghai 

10600180

The flagship Surfscan products include the SPx and WSx platforms for wafer shape, surface quality and defect inspection tools. Systems of inspection of polished wafers, EPI wafers and engineered substrates during the wafer fabrication process.

Technical Support Engineers (TSE) independently respond to issues where first-line product support has been unable fix problems in malfunctioning equipment. TSE work on more difficult problems requiring in-depth system knowledge and understanding of operating principles. TSE's exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results, If the depth of technical understanding requires, a TSE consults with other engineering teams, and hosts meetings to figure out best course of action Lasty. Technical Support Engineers clearly document troubleshooting processes and technical findings to generate service reports

Additional responsibilities may include:

• Reporting design, reliability and maintenance problems to the appropriate engineering or manufacturing organization.
• Detailing system problems and working with Service Organization Sustaining Engineering on Continuous Improvement: Project (CIP) opportunities.
• Training of KLA and non KLA personnel.
• Develop and detail new troubleshooting procedures and Best Known Methods (BKMs),
• Develop written procedures and training material.
• Act as Technical Support representative of new product development
• Backfill or over support for Field Service Engineers.
• Installation of new systems or Upgrade existing ones

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years