Cisco High Touch Operations Manager 

India, Karnataka, Bengaluru 

966180725

Key Objectives of the Role

Attend weekly/bi-weekly case review calls to drive resolution on reactive break/fix issues.

Have strong desire to lead

A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures.

Ability to work in a fast-paced, high-pressured, cross functional, cross country, territory and theatre environment.

Demonstrate high-level of maturity and confidentiality.

Attention to detail and stellar interpersonal skills

Skills & Requirements

• Requires a solid understanding of the processes, procedures and systems used to accomplish the work and in-depth familiarity with the broader underlying concepts in own job family/job discipline.

• Applies knowledge of how the team relates to other closely related areas to improve the efficiency of their team.

• Bachelors + 7 years of relevant experience, or

• Masters + 4 years of relevant experience,

• Advanced customer support process skills

• ITILv4 Direct Plan Improve desirable,

• ITILv4 Drive Stakeholder Value desirable,

• CCNA Optional