Cisco High Touch Engineer 

India, Karnataka, Bengaluru 

641551394

What You'll Do

You will be responsible for providing sophisticated network level services related to reactive issues to Cisco Expert Care accounts. You will also focus on diagnostics, root cause analysis, as well as recommendations for preventative measures with the goal to result in a more efficient, reliable customer network.

Core Deliverables are:

Network Problem Resolution:

Escalation support and solve for critical network outages (severity 1 & 2 issues) and sophisticated network issues

A recommendation report that includes root cause, next steps, and recommendations for corrective actions in a response to a network incident

Assist with identifying areas where training is needed

A report on work and activities provided during the immediate past timeframe, corrective action plans, & other actions planned for the next quarter

Who'll You'll Work With

Who You Are

If so, our minimum requirements for this role are:

Bachelor’s degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering)