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Google Top Customer Solutions Engineer High Touch Support Networking India, Karnataka, Bengaluru 568229064
Today
This role requires working in a shift pattern or non-standard work hours. This may include weekend work.
Minimum qualifications:
- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
- 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
- Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
- Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go.
- Experience working with distributed systems, and with common solutions and design patterns.
- Experience in web technologies (HTTP, HTML, DNS, TCP, etc.).
Preferred qualifications:
- Experience developing developer tools (e.g., automation, testing, debugging).
- Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues.
- Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
- Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform).
- Knowledge of networking fundamentals (e.g., Load Balancing, Cloud Storage, Peering, TCP\IP, etc.).
- Knowledge of system/network administrator level Linux or Unix systems.
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