JOB DESCRIPTION
Role & Responsibilities
· The HTE delivers the technologies, solutions and services which customers need to expertly manage their networks.
· You need to be a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.
· Connects directly with Cisco customers and builds effective working relationships while solving their issues.
· Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions.
· Review and analyze trends and assist in providing quarterly reports detailing corrective action plans planned for the next quarter.
· Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations.
· Leverage industry best practices and detailed understanding of the customer’s infrastructure.
· Setting up weekly cadences to review technical issues.
· Review historic customer data to identify trends and enable problem management
· Handle multiple customers for aforementioned needs remotely or onsite.
Minimum Qualifications:
· Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 7+ years related experience or MS in a technical field (CS/EE preferred).
· Excellent Verbal and Written Communication skills.
· Presentation Skills: Executive level presentation skills, able to communicate complex solutions to non-technical audience successfully to help drive business growth and outcomes.
· Self-driven with proven experience in resolving complex technical issues in Enterprise Networks.
· Excellent Problem-solving and probing skills.
· Proven ability to work autonomously & independently.
· Examine requirements and provide solutions within the constraints specified. Follows the agile methodology for fast solution delivery, testing, and value realization.
· Hands-On experience with Cisco SDA Solution, DNAC and Wireless Products - WLC (Wireless LAN Controllers), Access Points (AP), MSE, CMX, Prime Infrastructure (PI) etc.
· Deep understanding of IEEE 802.11 standards (a,b,g), 802.1x, Wi-Fi .
· Knowledge of WLAN Security in the areas of authentication, encryption, IDS/IPS using Radius, AAA authentication, EAP, LEAP, PEAP, PSK.
· WEP encryption (Wired Equivalent Privacy,WPA (Wi-Fi Protocol Access), WPA2.
· Experience with WLSM, WCS etc.
· Hands-on with packet level troubleshooting such Over-the-air captures, Span captures using tools such as Wireshark etc.
· Ability to diagnose and analyze issues through debugs and logs.
· Knowledge of RF Site Survey and related tools like Airmagnet, Ekahau.
· Knowledge of TCP/IP, SNMP, LAN/WAN routing/switching and other network layer protocols a plus.
· Cisco Certifications in Wireless Technology is a plus (CCNA, CCNP R&S, CCNA-W, CCNP-EN, CCIE-EN).
· Vendor Neutral certifications such as CWNA, CWSP etc will also be considered.
· NMS, SNMP experience is a bonus.
· Understanding of Fabric technologies, Underlay, Overlay, LISP, ISIS and ECMP.
· Deep understanding of VxLAN and eVPN.
· Knowledge on Enterprise Routing and switching technologies like OSPF, ISIS, MBGP, IBGP, PBR, BFD, VTP, STP, FHRP, ARP will be an added advantage.
