Microsoft Principal Data Scientist - Customer Experience Engineering 

United States, Washington 

965676052

Required Qualifications:

• Doctorate in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 5+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)
  • OR Master's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 7+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)
  • OR Bachelor's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 10+ years data science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)
  • OR equivalent experience.
• 5+ years of experience in SQL, R, Python, or related tools for large-scale analysis.
• 5+ years of delivering the business impact by working with stakeholders to turn customer voice into insights.

Preferred Qualifications:

• 5+ years leveraging the practical uses of statistics (i.e. experimentation, sampling)
• Professional experience with large-scale computing systems like Hadoop, MapReduce, and/or similar systems.
• 5+ years customer-facing, project-delivery experience, professional services, and/or consulting experience.
• 10+ years experience in data analysis.
• Innovative thinking and portfolio of problem-solving using Big Data.
• Results driven and adaptable; thrives in ambiguous environment.
• Interest in contributing to a diverse and inclusive team; demonstrated ability to have fun.
• Be self-driven and show the ability to deliver on ambiguous projects with incomplete data.
• Procifient communications & interpersonal skills. Ability to convince other strong personalities of their ideas and communicate complex analysis & insights to a non-technical audience.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until February 6, 2025.

• Lead the application of data and analytics to uncover key customer insights that drive meaningful business impact.
• Champion the translation of customer voice data into actionable insights, aligning cross-functional teams to deliver exceptional customer experiences.
• Influence product strategy and backlogs through data-driven models.
• Represent the Voice of the Customer (VoC) to senior leadership, crafting and presenting compelling narratives that emphasize critical customer issues surfaced from data analysis to inspire decisive action.
• Foster collaboration by guiding partnerships with data engineers, CX PMs, and cross-functional teams to define and implement key metrics that achieve strategic business outcomes.
• Drive innovation by leveraging AI to streamline processes and create scalable self-service solutions.
• Model technical leadership by being hands-on in developing solutions using Python, SQL, and other relevant technologies.