Capital One Operations Specialist Northeast - Manhattan Site 

United States, New York, New York 

964547719

NYC 299 Park Avenue (22957), United States of America, New York, New York Operations Specialist Northeast - Manhattan (On Site)

Description:

will achieve desired results through sound attention to detail, continuous process improvement and communication with branch associates in accordance with company policies and procedures. TheOperations Specialist will report to the Regional Operations Manager and will support the overall Bank operational vision.

Responsibilities:

• Drive continuous operational improvement/innovation in a customer centric culture.

• Serve as SME and as focal point for communication to and from the branches and cafes in areas included, but not limited to operational effectiveness, best practices, controls, compliance, risk management, transaction process, policies, procedures and customer experience.

• Meet and set performance goals and demonstrate skills-based behaviors

• Evaluate assigned branches helping them to meet regulatory, compliance and operational performance objectives via proactive assessment and hands-on involvement in current practices.

• Provide operational instruction, mentoring and oversight to branch associates, including designing and delivering operational training of associates.

• Communicate key information to management in a clear and concise manner.

• Utilizes operational metrics and sound analytics to identify control weaknesses, trends and/or processing issues, designs and executes plans to address/mitigate

• Works to mitigate losses and/or material risk exposures including regulatory, reputational and operational risk.

• Establishes a regular cadence to visit assigned branches or cafes to monitor for and address specific issues/concerns and complete required branch reviews including appropriate processes.

• Maintain and foster relationships with key line of business partners throughout the organization.

• Collaborate with peers and partners to enhance operational processes and the overall customer experience.

• Continually look for opportunities to drive efficiency and simplification.

• Participate in initiatives as assigned by the operations management team, serving as a change agent to ensure quality of execution.

• Travel to branches or cafes within an assigned geographic area.

Location:This role is an essential position and requires on site attendance at different branch locations in the Manhattan, NY market.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 2 years of retail operations experience

Preferred Qualifications:

• Bachelor's degree or military experience

• At least 3 years of bank operations experience

• At least 1 year of supervisory experience

• At least 1 year of experience creating reports and identifying areas of focus based on report data

• At least 1 year of experience developing and creating control processes in operations or 1 year of experience developing and creating control processes in audit

New York City (Hybrid On-Site): $103,900 - $118,600 for Operations SpecialistThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.