Philips Services & Solutions Delivery Specialist English 

Poland, Łódź Voivodeship 

963098528

Your role:

• Developing and maintaining high standards of conversations and written communications with Customers and Service Providers

• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests.

• Dealing with complaints and resolving operational issues

• Providing our customers with repair estimates and follow-up and monitoring the process until all approvals are provided

• Hybrid model of working within the professional and personal opportunities for development. Wide variety of trainings & learning opportunities

• Providing calculation on customer demands for paid maintenance services and repairs

• Creating quotes for time and material

• Contacting customers and business partners by phone and emails

You're the right fit if:

2. You know English fluently

3. You have professional experience in fields related to in customer service, supply chain or accounting operations (would be an asset)

4. You have the problem-solving mindset with the ability to identify improvement opportunities

5. You have interpersonal skills required in interactions with internal and external customers

6. You can multi-task and work in a fast-paced environment. Skill in prioritizing tasks required.

7. You have good organizational skills and aptitude for details

8. You have comprehensive PC skills, knowledge of Excel, SAP, Salesforce

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