Philips Services & Solutions Delivery Specialist German 

Poland, Łódź Voivodeship 

336300734

Services & Solutions Delivery Specialist with German

As aServices & Solutions Delivery SpecialistAs a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer’s needs.

Your role:

• Receiving POs from customer and Service Engineers for spare parts
• Processing POs in the system which ends with an automatic request to the transportation department
• Managing invoice disputes on customer requests including issuing credit & debit invoices
• Informing customers about delays and interruptions with delivery
• Managing customers queries for spare parts such as price requests or follow-up on PO status
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

You're the right fit if you have:

• Experience within Customer Service, Supply Chain or similar area would be a plus
• German on a min B2 level
• English on min B1 level
• Professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
• You enjoy having direct contact with customers (B2B) and keep a high standard of communication
• You bring a positive "can-do" attitude and are always ready to lend a hand to others.
• Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
• The problem-solving mindset with the ability to identify improvement opportunities
• Ability to multi-task and work in a fast-paced environmen

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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