Philips Services & Solutions Delivery Team Lead German 

Poland, Łódź Voivodeship 

101327593

Your role:

• Managing all aspects of customer service operations and leading operational teams to achieve business goals.
• Aligning team activities to support business strategy objectives and identify/develop talent by leading by example to promote a performance culture.
• Being responsible for customer satisfaction and relevant quality, legal, and compliance requirements.
• Utilizing LEAN techniques to drive operational efficiency improvements at the business and department level.
• Ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities, including LinkedIn Learning
• Employee Assistance Program

You're the right fit if you have:

• At least 5 years of professional experience within operations in a corporate environment
• Professional experience in people management in a corporate environment (would be a big plus)
• Fluent English & German
• Hands-on experience with process improvement e.g. LEAN techniques and culture & Project Management skills
• Good communication skills at different levels (to internal stakeholders and regions/customers)
• Proven experience within Change Management topics
• Skills in developing and maintaining high standards of telephone conversations and written communications withPartners and Customers
• You bring a positive "can-do" attitude and are always ready to lend a hand to others.
• Knowledge and experience in customer service or supply chain management is a strong plus

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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