Philips Services Solutions Delivery Specialist Dutch 

Poland, Łódź Voivodeship 

583010232

Services and Solutions Delivery Specialist with DutchJob Description

As aServices & Solutions Delivery Specialistwithin Contracts process, you are responsible for taking care about service contracts, and warranties within Benelux market.As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer’s needs.

Your role:

• Creating, renewing & terminating service contracts and extended warranties
• Modifying existing contracts and extended warranties for appropriate services execution of pricing and billing information
• Verifying customers entitlements on ad-hoc requests & issuing invoices and credit/debit notes
• Connecting the correct installed based products
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities, including LinkedIn Learning
• Employee Assistance Program
• Hybrid model of working (2 days in the office weekly)

You're the right fit if:

• You have at least 2-years’ experience within the corporate world (ideally customer service)
• You know English & Dutch language on min. C1 level
• You have an analytical mind and you cope well with fast-changing environment
• Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
• Experience in transition process would be an big advantage

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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