Amazon Field Support Technician AFT Data Collection 

United States, Washington, Bellevue 

962379775

Key job responsibilities
In this role, you will be an advocate for Data Collection and Quality in Amazon FCs. You will support local teams and enable them to maintain their AFT-deployed systems in order produce optimal-quality data in the field. You will be a subject-matter expert in how to maintain and operate AFT systems, and will teach RME and IT teams the processes and best-practises for them.A day in the life
The Field Support Technician is a travel-heavy role, where each week brings you to a new city with a different set of FCs, each with its own AFT Data Collection systems. You will engage with one or more FCs per week to plan and run training sessions, check the operational status of fielded systems, assist with targetted troubleshooting, and be a representative of AFT in the field. You will support trouble ticketing for global issues.Frequently, you may run into unique technical troubleshooting challenges where you will need to work alongside AFT engineers and developers to solve.

- 3+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Bachelor's Degree in Engineering or Equivalent technical work experience in Engineering Technology
- Ability to travel up to 75% of the time
- Familiarity with basic tools and mechanical processes