Honeywell Software Support Engineer 

United States 

960772523

Software Support Engineer – Raleigh, NC

KEY RESPONSIBILITIES

· Technical customer support via web portal, phone, and email

· Diagnose complex software, hardware, and firmware problems or configuration issues

· Answer customer technical questions regarding electric meter operation, configuration, and firmware programming

· Work with Engineering to seek out problems, drive solutions, and improvements back into products

· Document common solutions, procedures, tips, and tricks in Knowledge Base articles

YOU MUST HAVE

· Bachelor’s degree in engineering, Computer Science, Information Systems, or equivalent experience

· Three years of technical software or application support.

WE VALUE

· Proven successful track record in technical customer support

· Experience working with solutions involving software is highly preferred

· Experience with electricity, gas, water metering and/or electric utilities a plus

· Strong Windows networking experience

· Excellent problem-solving and analytical abilities

· Excellent written and oral communication

· Ability and interest to learn new software quickly

· Excellent team player; self-starter with the ability to work unsupervised

· Ability to plan and maintain schedules

· Accustomed to working in an environment driven by high standards for service and system delivery

· Excellent customer communications and customer service skills

· Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions

· Broad technical depth in integration and operation of complex systems

· Experience in business process definition and design to meet overall business objectives

· Understanding of programming logic and the ability to troubleshoot scripts by following code mainly Python, and using SQL queries

· Experience with Oracle databases or Microsoft SQL Server

· Highly adaptable in a dynamic work environment and changing environments

· Experience with Python, Powershell or similar languages to develop or customize scrip

• JOB ID: req472356
• Category: Engineering
• Location: 208 South Rogers Lane,Raleigh,North Carolina,27610,United States
• Exempt