Applied Materials Software Technical Support Engineer 

United States, Ohio 

544837828

This job opportunity requires frequent travels at least 50% through Europe mainly Ireland, Germany, Italy and Israel (when it will be possible) to support our customers.

Key Responsibilities:

·Software System Troubleshooting–Microsoft/Networking/Applications(Analyze reported problems & Validate solutions -Provide troubleshooting plans to discover root cause - Deliver rapid resolution on systemic issues)

· Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.

·Software Installation & Imaging(Install & configure SW & images on ELS / NPI / FIF tools - Document & perform first of kind installs on HVM tools - Develop & train on Software procedures)

·Software Test & Validation(Collect & Incorporate Customer specific test scenarios -Construct simulators for testing & troubleshooting - Execute test plans to Validate Software release)

·
Create, test, and verify installation/upgrade instructionsfor Applied Materials’ product releases.

· Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences.

· Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.

· Attend AMAT classes in designated product line and external classes for third-party software.

· Customer Engagement & Training (Foster Customer trust in AMAT Software - Consult on Factory Automation (FA) scenarios - Resolve questions on tool operations & settings)

· Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.

· Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.

· Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Technical Competencies:

1. Basic Understanding

2. Working Experience

Software Test Simulation (2); Software Test Scripts (1); Software Test Requirements / Specifications (1); Software Test Execution (2); Software Test Documentation (1); Software Test Cases (1); Software Test And Test Release Plan Design (1); Software Tech Support Knowledgebase Sharing (2); Software Issue Problem Statement (2); Software Issue Investigation (1); Software Distribution (1); Internal Software Training (1); Factory Automation Support (1);

Other Competencies:

· Understands key business drivers; uses this understanding to accomplish own work in autonomy

· Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

· Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

· Explains complex information to others in straightforward situations

· Customer Management capabilities

Bachelor or Master Degree (Computer Engineering, Electronic Engineering, Automation Engineering)

Experience: 0 - 4 Years

French, English Fluent

Bachelor's Degree (Required)English (Required)

2 - 4 Years

Full time

Assignee / Regular