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Bank Of America Platform Manager/Consultant United States, North Carolina, Charlotte 959385711
Job Description:
Job Description:
This job is responsible for developing and implementing business strategies by managing platform development initiatives from idea creation through deployment. Key responsibilities include identifying customer needs, working with Technology on design options, and validating concepts. Job expectations include developing business cases, partnering with Technology and key operational stakeholders to conduct analyses, and writing business and functional requirements documentation.
The Platform Consultant/Manager will play a critical role in developing, implementing & delivering enhancements to core underwriting applications including CreditCenter, Workplace, CreditToolkit, and other supported platforms. Focusing on one application, the Platform Consultant/Manager will work closely with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance, Risk, and external suppliers/vendors. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality geared around enhancing user experience, user adoption, or platform issues identified by client service/support organizations.
This role can be filled as a Band 5 Platform Consultant or Band 4 Platform Manager depending on experience level.
Responsibilities:
• Defines the strategic vision for key user experience functionalities, identifying administrative modifications and opportunities to streamline data entry processes
• Drives innovation and improves platforms used by bank employees and support organizations to maximize system stability, while minimizing user disruption
• Interacts with key program stakeholders such as platform and process design teams to facilitate solutions and remedies to any risks/issues identified during platform deployment
• Leads the end-to-end requirement gathering and release execution process from an operational validation perspective with Technology partners
• Manages User Acceptance Testing execution and documents evidence of success prior to release
• Partners with Technology to plan, implement, and deploy business strategies, while prioritizing the bank's long and short-term goals
• Become a subject matter expert in aligned platform across multiple applicable businesses (Centers, Regions, CRE, Small Business, etc.) and functions (CO/UW/LO, Analyst, CCS/WCA/CSA, Operations).
• Leverage knowledge of underwriting, monitoring, and/or fulfillment processes to design technical solutions to solve business problems.
• Candidate will either have or gain proficiency within the CreditCenter, Workplace, CreditToolkit, GUS/GMS or similarly supported application.
• Leverage executive presence skills to influence senior business stakeholders and program leadership on roadmap prioritization decisions.
Skills:
• Production Support
• Technical Troubleshooting
• Process Effectiveness
• Influence
• Problem Solving
• Agile Practices
• Release Management
• Attention to Detail
• Planning
• Prioritization
• Usability Testing
• Adaptability
• Change Management
• Critical Thinking
• Research
• Self-starter
Required Qualifications:
5+ years of experience in Credit (Credit Officer, Underwriter, Analyst, Operations, Business Support, Strategy, etc.).
• Problem solver; ability to think critically and offer creative solutions.
• Highly organized.
• Ability to create and maintain partnerships with senior stakeholders.
• Strong attention to detail and a willingness to learn technical specs.
• Self-starter who is comfortable operating independently in an ambiguous environment.
• Strong written and oral communications skills. Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations.
• Executive presence required.
Desired Qualifications:
• 10+ years’ experience in Credit (Credit Officer, UW, Analyst, Admin, Ops, Business Support, Strategy, etc.).
• Experience with the credit monitoring process and/or performance based underwriting (PBU) process
• Proficiency with one or more existing Enterprise Credit applications (e.g. CreditCenter, Workplace, GUS) preferred.
• Experience with project based work and/or delivering projects using the Agile methodology.
• Intellectually curious and strong desire to continually learn.
• Driven to understand the "why" behind a current practice or business problem.
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