MSD Salesforce Technical Business Analyst 

Czechia 

95691755

Job Description

This role is an opportunity to demonstrate your skills and grow your experience across Service Cloud, Sales Cloud, data, AppExchange solutions, Experience Cloud, integrations and user experience. You’ll also be responsible for testing, increasing user adoption, promoting best practice, supporting end-user training and driving efficiency using automation.

Enhancements and new rollouts

• Collaborate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions, communicating clearly and concisely the ‘why and how’ with business stakeholders and users
• Facilitate requirements gathering for enhancements, creating user stories, user acceptance test plans and documentation as well creating and delivering user training
• Work in an Agile way to increase the organisation's ability to deliver applications and services faster and commit to continuous improvement
• Use Jira to manage incoming requests and champion documentation standards, ensuring development teams are prepared and informed to deliver successful project requirements
• Facilitate IT and business use case walk-through sessions

Support & Maintenance

• Support multiple business units, internal and 3rd-party users to manage their workload in Salesforce effectively
• Be a champion of user adoption, promoting best practice and efficiency using automation
• Manage and monitor support tickets in Jira, highlighting and investigating any trends in the data, giving feedback to the users or working with the Senior BA and development team to resolve
• Supporting the Technical Product Owner in review meetings
• Use data to provide insights to the business and promote the importance of data quality

Essential

• Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere with curiosity, exploration and challenge to gain deep understanding of problems and proposed solutions
• Communication & Requirements Gathering - Excellent communicator at all levels of an organization, ability to translate technical terms into non-technical language, can distinguish user requests from the underlying true needs using creativity and critical thinking to create requirements documents and user stories
• Adoption & Process Improvement – identifying pain points in processes & making recommendations, understanding of user and customer experience

Desirable

• Salesforce Admin or Business Analyst Certified/working towards certified status or experience of working with a complex Salesforce org, with multiple integrations and dependent platforms
• Exposure to advanced Sales Cloud Features – Einstein, Forecasting etc
• Experience of Scrum, Agile, DevOps, and technology such as Jira and Confluence
• Experience carrying out testing and coordinating user acceptance testing
• Demonstrates continued personal/professional development, active in the Salesforce community

What we offer

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases)
• Pension and health insurance contributions
• Internal reward system plus referral programme
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
• Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programmes
• Up-to-date laptop and iPhone
• Parking in the garage, showers, refreshments, massage chairs, library, music corner
• Competitive salary, incentive pay, and many more

Current Contingent Workers apply

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