Citi Group TTS Client Executive VP 

United States, New York, New York 

952846296

The Client Success organization is seeking a highly-experienced treasury expert to be a senior Client Executive responsible for managing a portfolio of Global Clients with a primary focus to protect and defend client relationships and ensure no attrition of revenues.

The Client Executive is expected to be fully conversant with the relevant TTS product characteristics across the suite of global cash management solutions (e.g.) Liquidity Management, Digital Channels and Data, Payments & Receivables, and will be expected to ensure their clients are provided a high-quality value-added experience across Citi.

The Client Executive is expected to be the ultimate advocate for their clients, including oversight of cross-functional partners in Onboarding, Service and Product Management that are responsible for the clients’ activities across implementations, inquiry resolution and product/solution performance.

Additionally, the below represents a comprehensive outline of responsibilities:

• Align with global and regional partners to ensure entire Citi team is delivering best possible client experience globally
• Conduct regular client reviews and develop action plans to confirm commitment and optimize revenue ramp up for deals closed
• Support and manage client escalations
• Partnership forums – providing constructive feedback to groups
• Provide guidance/direction to partners across TTS
• Remove obstacles/gaps that create negative client experience
• Assist with development of tools that support the Client Success organization

Qualifications:

• Excellent communication skills
• Proven track record of successful client focused activity
• Advanced problem solving skills
• Excellent interpersonal skills
• Committed, trusted team player
• High energy and initiative
• Effective time management and organizational skills

• Bachelor’s/Universitydegree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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