Netflix Senior Design Program Manager Loyalty & Connection 

United States, Oregon 

951803776

About The Role

As part of XD, you will bring your program management and people skills to drive cross-functional programs at scale. As a Design Program Manager, you willdrive strategy to pixels by collaborating with a multidisciplinary team of designers, content designers, design technologists, researchers, product managers, and engineers.

• Optimize the XD Loyalty & Connection operations and workflows, so the creative team can focus on innovating on our product effectively and ensure that our partner teams bring innovation to life

• Own and drive initiatives and programs for XD Loyalty & Connection. This includes driving programs, adding clarity to initiatives, teams, and strategies to ensure that XD is deeply connected to the context & highly aligned

• Own strategic artifacts that drive clarity for the business outcomes at a program level partnering with XFN partners.

• Partnering with design leadership & XFN teams to establish roadmaps and maintain them through understanding business priorities and cultivating strong relationships across XD

• Develop & deploy solutions and see them through to achieve the necessary business outcomes

• Drive complex creative pipeline from end to end, including prioritization and planning, resource management, and program tracking.

• Establish engagement models and cross-functional collaboration channels with key design partners and stakeholders, balancing multiple priorities and business demands

• Support & inform team health & resourcing alongside design leadership

• Successfully collaborate with design leaders, designers, product managers, researchers, and engineers

• Advocate for design by ensuring the design team has time and space to apply rigorous design practices in the product development lifecycle

The Must-Haves

• 7+ years of applicable program management experience in a technology and creative environment, preferably with experience driving loyalty and/or retention programs

• Passionate about driving design as a business, understanding and correlating the impact design has to the overall business and bottom line

• Demonstrated delivery of large-scale 0-1 design programs and initiatives, working in collaboration with product and engineering to drive from concept to launch to scale.

• Ability to juggle multiple business priorities + stakeholders and ruthlessly prioritize support across a large space.

• Experience threading multiple & disparate teams/orgs to a common strategy.

• The ability to thrive in ambiguous environments with demonstrated examples of proactive cross-functional partnership on large-scale initiatives that required clarity, direction, and influence amidst complexity and evolving business objectives

• Experience working across complex problem spaces with the ability to ask the right questions to arrive at better solutions with broader business priorities in mind.

• Strong instincts around people and organizations with demonstrated ability to influence design leadership

• Relationship and trust building – candidates are expected to develop strong, trusting partnerships to guide, inform, or support efforts; you must have and demonstrate deep collaboration, curiosity, optimism and positivity

• Strong conflict resolution and negotiation skills and the ability to collaborate and execute alongside a diverse range of partners.

• Written and verbal communication skills to clearly articulate your concepts and evangelize them

• Experience working in continuous delivery environments where the pace is fast

• A willingness to fail fast and learn

• Earnest, mature, and ego-free. You welcome candid feedback and can constructively give it as well

$70,000 - $370,000

Job is open for no less than 7 days and will be removed when the position is filled.