EY Learning Services Specialist 

Canada, Ontario, Toronto 

948855922

Your key responsibilities

• Collaborate with other team members on the logistical planning of training events and off-site accommodations and management of on-site support staff
• Manage calendars, webcast, in person and virtual session schedules ensuring recording of live sessions as required
• Produce course materials including Power Point presentations, translation, facilitator guides and SharePoint sites as needed
• Collaborate with the team to establish learning requirements, monitor consumption and initiate follow up in the Learning Management System (LMS)
• Identify target audience and oversee roster management for learning programs
• Liaise with supporting teams and virtual producers around learning administration.
• Provide support and troubleshooting before, during, and after sessions, including assisting producers and course facilitators to ensure they are ready for course delivery.
• Organize and participate in debriefs with facilitators (and other stakeholders) with focus on continuous improvement
• Compile and summarize learning reports, including Continuing Education (CE) credits, and perform ad hoc analyses as required.
• Contribute to the effective measurement of learning solutions for the portfolio and seek to continuously improve internal practices to best-in-class standards.
• Review invoices and ensure accuracy of coding before sending for approvals and payment
• Manage communications including newsletters, updates to broader team, townhall sessions, SharePoint sites, monitor shared mailboxes, etc.
• Support in compliance requirements reporting in the ISQM process for Tax Learning

What we look for

• Strong project management and prioritization skills, able to coordinate multiple projects/initiatives simultaneously and meet demanding timeframes
• Ability to work in a fast-paced environment, with a strong attention to detail and organizational skills.
• Proven ability to collaborate with geographically dispersed team members, indirect team members, client serving personnel at higher staff levels and support staff
• Strong communication and collaboration skills – work effectively with colleagues and teams in different geographical locations and ability to build strong relationships in a multicultural environment.
• Strong vendor management skills, working closely with providers of technical learning
• Demonstrated ability and confidence working with technology and learning new software
• Strong coaching, consulting and facilitation skills
• Ability to support and lead change
• Ability to handle sensitive information in a confidential manner
• 3+ years of experience in a similar role
• Proven experience in using Power BI and Microsoft Excel for data analysis, including pivot tables and VLOOKUP
• Expertise in Microsoft PowerPoint to create compelling presentations that convey complex information in a clear, engaging manner.
• Proficient in Zoom, MS Teams, Office 365 and SharePoint
• Experience working with a LMS is an asset
• This role involves interaction with internal and external clients and professionals nationally and globally. Professional competency in the English language is therefore a requirement of this role.
• Bilingualism in both French and English is considered an asset.

What we offer

The salary range for this job in British Columbia is $65,600 to $98,400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.