EY Learning Services Specialist 

Canada, Ontario, Toronto 

54217006

Your key responsibilities

• Collaborate with other team members on the logistical planning of training events and off-site accommodations and management of on-site support staff
• Manage calendars, webcast, in person and virtual session schedules ensuring recording of live sessions as required
• Produce course materials including translation, facilitator guides and SharePoint sites as needed
• Collaborate with the team to establish learning requirements by level, monitor consumption and initiate follow up in the Learning Management System (LMS)
• Summarize and review consumption reports for regulatory reporting
• Identify target audience and oversee roster management for learning programs
• Maintain the facilitator management tool for tracking facilitator availability and scheduling, accreditation and recognition
• Support and troubleshoot prior to, during and after session
• Organize and participate in debriefs with facilitators (and other stakeholders) with focus on continuous improvement
• Compile and summarize learning reports, including Continuing Education (CE) credits
• Create and maintain annual budget, review invoices and ensure accuracy of coding before sending for approvals and payment
• Manage communications including newsletters, updates to broader team, townhall sessions, SharePoint site, monitor shared mailbox, etc.

Skills and attributes for success

• Strong vendor management skills, working closely with providers of technical learning
• Proven ability to collaborate with geographically dispersed team members, indirect team members, client serving personnel at higher staff levels and support staff
• Demonstrated ability and confidence working with technology and learning new software
• Strong project management and prioritization skills, able to coordinate multiple projects/initiatives simultaneously and meet demanding timeframes
• Strong written and verbal communication skills and ability to work effectively with multiple groups across learning and the business
• Strong attention to detail
• Strong coaching, consulting and facilitation skills
• Ability to support and lead change
• Ability to handle sensitive information in a confidential manner
• This position is available to candidates in various EY offices across Canada. Please note that due to the national scope of the role, proficiency in English is required.

To qualify for the role, you must have

• 3+ years of experience in a similar role
• Proficient in advanced capabilities in Excel and PowerPoint (use of pivot tables and v-lookup)
• Proficient in Zoom, MS Teams, Office 360 and SharePoint
• Experience working with a LMS is an asset

Ideally you will also have:

• Bilingualism in English and French

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
  

The salary range for this job in British Columbia is $62,800 to $94,200. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.