JPMorgan Business Process Management Senior Associate Procedure Technical writer 

United States, Illinois, Chicago 

948036827

As a Middle Office Business Process Management Senior Associate within the Middle Office Global Practice Leadership team, you will be instrumental in transforming the framework for Commercial Bank's Procedure Library content. Your role will involve assisting in the development of Commercial Bank Middle Office Procedures, overseeing the annual attestation process, and managing regular change requests. Additionally, you will have the chance to interact and work together with various levels and functions across the business.

As a, you will join a Middle Office Global Practices organization that is transforming the framework for CB’s Procedure Library content. You will support the transformation of CB Middle Office Procedures, annual attestation process as well as periodic change requests. You will interface and collaborate with all levels and functions throughout the business.

Job responsibilities:

• Prepare, review, revise, and develop procedures in collaboration with Product Subject Matter Experts and Library Functions Heads to maintain the accuracy of content
• Create, modify, and write standardized procedures, supplemental documents, and process map workflows per business requirements through partnership with Product Subject Matter Experts and Library Functions owners to maintain accuracy of content.
• Continuously ensure that documents are updated, streamlined, maintained, and archived appropriately.
• Maintain ownership of Middle Office Supporting Documents in centralized location.
• Work across organizational boundaries with internal partners to ensure the delivery of quality products and services.
• Build relationships and establish credibility, which is founded on a detailed understanding of operational data and processes.
• Foster an environment of trust with internal partners and their senior management, where issues are escalated, identified, and resolved effectively.

Required qualifications, skills, and capabilities

• Strong project management and critical thinking skills.
• Experience developing, writing, and maintaining standard operating procedures.
• Ability to write high-quality procedures in a simple, clear, and concise manner.
• Previous experience adapting to a fast paced, transformative work environment while driving results.
• Excellent interpersonal, influencing, communication, and partnership skills Passion for learning new working models, technologies, and industry trends
• Ability to work with technology teams to help improve user accessibility and interface. Motivated and results oriented creative thinker

Preferred qualifications, capabilities, and skills

• College degree or 6+ years of experience in client service, operations, technology, sales, or portfolio management. Financial services experience