Citi Group HR Process & Procedure Specialist 

United States, Florida, Tampa 

871433519

Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function through the application of robust Change Control & Governance.

Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the HRP&D organization as well as coordinate and contribute to the objectives of the HR function and overall business.

Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits

Responsibilities:

• Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
• Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
• Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
• Regularly leads on the review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
• Ensures change control is executed throughout project.
• Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
• Participates in the delivery of internal communications enabling the business officers to effectively service clients.
• Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills:

• Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
• Knowledge of HR policies and procedures.
• Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail
• Ability to operate within and utilize structured project management techniques
• Experience of delivering change management activities
• Demonstrate multi-tasking ability and a consistent record of stakeholder delivery and support
• Excellent communication skills both written and verbal with the capability to Influence key stakeholders
• Experience of navigating complex organizational structures
• Ability to use reporting tools and excel to analyze and interpret complex data sets
• Proficient in Microsoft Office with an emphasis on PowerPoint
• MS Visio experience preferred

Qualifications

• 5-8 years of experience
• Proven track record of delivery in a complex professional services organization - preferably in a HR discipline
• Strong project management and stakeholder management skills
• Consistently demonstrates clear and concise written and verbal communication skills

• Bachelor’s/Universitydegree or equivalent experience

Anticipated Posting Close Date:

View the " " poster. View the .

View the .

View the