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JPMorgan Lead Vice President Experience Researcher 
United States, Texas, Plano 
947250016

07.09.2024

As a Vice President of Experience Research in the Digital Account Opening area

Job responsibilities

  • Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
  • Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
  • Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
  • Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
  • Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
  • Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
  • Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
  • Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
  • Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs

Preferred qualifications, capabilities, and skills

  • Familiarity with banking and finance a plus
  • Familiarity working within an omnichannel space, with both external and internal facing end-users
  • Portfolio or examples of past projects
  • Understanding of Accessibility Guidelines and Inclusive Design practices