Citi Group Assoc Ops Support Analyst - B10 SIOUX FALLS Hybrid 

United States, North Dakota, Fargo 

947155652

The Assoc Ops Sup Analyst is an entry level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:

• Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure all enhancements go into production in a timely and accurate manner
• Review project requirements to ensure timelines are met and the quality meets and exceeds customer expectations
• Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on resources as well as provide testing assistance for production validation and host release
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience preferred
• Knowledge of Business Banking, Citi Commercial Banking Products and Services
• Comprehensive knowledge of Business Entity Types and Beneficial Ownership.
• Proficient in Microsoft Office
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

HOP to HOP Eligible

Job Grade:B10

Monday - Friday 7:00am to 3:30pm or 8am to 4:30pm (rotating Saturdays with abbreviated shift) Will be discussed further during interview process.

Anticipated Posting Close Date:

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