JPMorgan Technology Support III Mission Control 

Singapore, Singapore 

945562240

Job responsibilities.

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
• Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identifies issues for escalation and communication and provide solutions to the business and technology stakeholders.
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Acts as the lead resolver during major incidents and demonstrates the skills to identify & solve issues within TTR to avoid financial losses and reduce customer impacts.
• Leverages tools expertise to perform targeted flow-triage during major/critical incidents.

Required qualifications, capabilities, and skills.

• Bachelor’s Degree in Computer Science/Information Systems/Engineering or related disciplines
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Experience in observability and monitoring tools and techniques.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
• Good communications skills – managing global bridges/ writing executive notifications.
• Experience working with geographically distributed and culturally diverse workgroups.

Preferred qualifications, capabilities, and skills.

• Experience with one or more general purpose programming languages and/or automation scripting.
• Working understanding of public cloud.
• Consumer banking experience is preferred.
• Working experience on tools such as Splunk, Dynatrace and Grafana.