Job responsibilities
- End to End application support for Digital applications on premise as well as Cloud (AWS).
- Primarily focus on quick incident mitigation to reduce downtime for customers.
- Monitor the changes going into the environment while ensuring system stability.
- Provide onsite technical leadership and decision taking for quick service restorations.
- Drive Technical Bridges with information from monitoring and other specific tools.
- Takes key decision in terms of failovers, isolating DC and preserving customer experience.
- Performs targeted flow-triage during major incidents using tools expertise.
- Leverage tools expertise to perform targeted flow-triage during major incidents.
- Adapt Flexibly in response to changing demands.
Required qualifications, capabilities, and skills
- Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines.
- Minimum 3 years of Applications Support or related experience.
- Basic knowledge of application development – Java.
- Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows.
- Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture.
- Good communications skills – managing global bridges/ writing executive notifications.
- Experience working with geographically distributed and culturally diverse work-groups.
- Hands-on with technical operations – high pressure shift environment.
- Ability to multi-task (e.g., listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands.
- Ability to provide weekend support as part of shift based coverage.
Preferred qualifications, capabilities, and skills
- Retail banking experience
- Customer-centric - preferable from technical support roles and/or professional services
- Cloud Certification