JPMorgan Technology Support III CIB Treasury Services 

Singapore, Singapore 

949019438

As a Technology Support III team member in Commercial and Investment Banking (CIB) Technology, Treasury Services team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Work with SRE mindset to reduce manual toil and improve observability to increase operational efficient and improved productivity

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science or equivalent experience
• 3+ years of experience in a technical support role or equivalent expertise troubleshooting, resolving, and maintaining information technology services ---
• Possess strong problem-solving skills and the ability to handle complex technical issues
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework such as Incident management, Change management, Problem management and Service management
• Possess experience with Splunk for monitoring and analyzing application logs and performance metrics and Autosys and Control-M for scheduling, execution and monitoring batch jobs
• Possess proficiency in Linux/Unix operating systems for application management and troubleshooting
• Possess a good knowledge of Oracle databases for data management and query optimization
• Possess strong experience with Grafana for data visualization / monitoring and alerting, enhancing system observability
• Be open to adopting and managing additional applications as needed, expanding your expertise and contributing to the team's success

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting – Python is preferrable
• Understanding of cloud-based applications and services, with the ability to manage and optimize cloud environments – Kubernetes / AWS .
• Experience in banking domain is preferrable
• Embrace a Site Reliability Engineering (SRE) mindset, focusing on reliability, scalability, and automation to enhance system performance and resilience.