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JPMorgan Technology Support III Mission Control 
Singapore, Singapore 
110279410

10.08.2024

Job responsibilities

  • End to End application support for Digital applications on premise as well as Cloud (AWS).
  • Primarily focus on quick incident mitigation to reduce downtime for customers.
  • Monitor the changes going into the environment while ensuring system stability.
  • Provide onsite technical leadership and decision taking for quick service restorations.
  • Drive Technical Bridges with information from monitoring and other specific tools.
  • Takes key decision in terms of failovers, isolating DC and preserving customer experience.
  • Performs targeted flow-triage during major incidents using tools expertise.
  • Leverage tools expertise to perform targeted flow-triage during major incidents.
  • Adapt Flexibly in response to changing demands.

Required qualifications, capabilities, and skills

  • Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines.
  • Minimum 3 years of Applications Support or related experience.
  • Basic knowledge of application development – Java.
  • Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows.
  • Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture.
  • Good communications skills – managing global bridges/ writing executive notifications.
  • Experience working with geographically distributed and culturally diverse work-groups.
  • Hands-on with technical operations – high pressure shift environment.
  • Ability to multi-task (e.g. listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands.
  • Ability to provide weekend support as part of shift based coverage.

Preferred qualifications, capabilities, and skills

  • Retail banking experience
  • Customer-centric - preferable from technical support roles and/or professional services
  • Cloud Certification