Citi Group USPB Regulatory Risk Officer - COO 

United States, Florida, Jacksonville 

943638695

Key responsibilities include:

• Review of USPB issues to determine regulation(s) impacts and completeness of issue description.
• Educating and providing guidance to MCA Coordinators, and tactical process owners on how to ensure the control and monitoring tools are designed to mitigate regulation risk and support required regulation adherence for assigned regulations.
• Review and analysis of customer complaint data to determine regulation(s) impact and identification of key themes and trends.
• Supporting preparation of various team reporting.
• Assisting in development of recommended corrective actions and improvements required to mitigate the identified risks associated with poor performing controls and monitoring and identifying missing controls and control coverage gaps.
• Guiding and directing the MCA Management Team and process owners across Business, Operations, and Technology on establishing permanent audit readiness activities that effectively demonstrate adherence to applicable prioritized regulation requirements.

Qualifications:

• Minimum 5 years of relevant experience
• Subject matter expertise on the U.S. Consumer protection regulations impacting US Personal Bank Business
• Familiarity with the core end-to-end processes performed in the US Personal Bank business.
• Familiarity with governance, risk and control management, risk approvals, as well as engaging with 2nd/3rd lines of defense and U.S. Regulators (preferred, not required)
• Strong analytical skills
• Strong influence management skills
• Effective verbal and written presentation skills
• Proficient with Excel and PowerPoint
• Effective time management skills
• Comfortable operating with limited guidance and under significant time pressure

Education:

• Bachelor’s Degree preferred

Anticipated Posting Close Date:

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