Citi Group Global Operational Risk Officer SVP - Treasury Trade Solutions Payments 

United States, Delaware, Wilmington 

941144945

The Operational Risk Senior Officer I is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function.Responsibilities:

• Primary responsibility for oversight and coverage of Payments in TTS as key focus area (Domestic Payments, European/USD Clearing, Cross Border Funds Transfer, Instant Payments & Collections, RTGS, Spring by Citi). Support Payments business in alignment with the Operational Risk Management Policy and Framework through close and continuous oversight and challenge.

• Support and coordinate ORM TTS Coverage of Payments across regions/clusters

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

• Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

• Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.

• Serves as an SME and oversight function working with the In-Business OR and Independent Risk Teams

• Drives – Operation Risk Anticipation, Mitigation and Loss Recovery (and respective Recovery Plans)

• Ensures Operational Risk Policy implementation and provide exception approvals

• Attends regularly held In-Business Risk & Control Forums

• Work with the first line to review, challenge and provide guidance to improve metrics by calibrating thresholds and define new metrics to identify ‘true’ risk breaches

• Assist with assurance reviews to test processes and controls

• Partner with country cluster leads on reviews impacting Payments performed locally, as well as, Risk Stripe SMEs on ORES, NACs, Lessons Learned, etc.

• Work on deep dive (root cause analysis) with support of In-Business Risk & Control and drive corrective actions

• Issues Management (KPI/KRI/Corrective Action Plans)

• Share best practices and common risk, controls, and corrective actions through Framework Papers

• Embrace a level of professional skepticism, naturally seeking to remain objective & validate answers provided before making key decisions

• Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.

• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years relevant experience

• TTS Product knowledge (Payments) strongly desired

• Significant experience in Operational Risk is essential. Other audit and risk and control disciplines would be a plus

• Exposure to Internal Audit would be desirable

• Expertise in the following would be beneficial: Fraud Awareness and Risk Management Operations and Systems (Information Security Standards, Vendor/Outsourcing Management and MCA Legal and Regulatory Compliance Management of a global operations and a complex environment that includes global teams

• Outstanding communication (verbal & written) and influencing skills through all levels of the organization. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. Ability to effectively communicate complex topics to a broad audience.

• Detailed oriented with analytical skills

• Expert in Microsoft Office Tools.

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

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