Citi Group SVP - Global Operational Risk Officer -Treasury Trade Solutions Payments 

Malaysia, Penang, George Town 

11439370

The Global Operational Risk Senior Officer - Trade & Working Capital Solutions (SVP) is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/products/ geographies. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function.

In this role, you are responsible for:

• Primary responsibility for oversight and coverage of ‘Trade and Working Capital Solutions (TWCS)’ products in TTS as key focus area (Working Capital Loans, Export Agency Finance, Core Trade, Supply Chain Finance). Support TWCS business in alignment with the Operational Risk Management Policy and Framework through close and continuous oversight and challenge.
• Support and coordinate ORM TTS Coverage of TWCS across regions/clusters and functions.
• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology risk, cyber risk, data risk, third party risk, fraud risk, processing risk for example.
• Serves as an SME and oversight function working with the In-Business OR and Independent Risk Teams including all three line of defense teams.
• Drives – Operation Risk Anticipation, Mitigation and Loss Recovery (and respective Recovery Plans)
• Ensures Operational Risk Policy implementation and provide exception approvals
• Attends regularly held In-Business Risk & Control Forums
• Work with the first line to review, challenge and provide guidance to improve metrics by calibrating thresholds and define new metrics to identify ‘true’ risk breaches
• Assist with assurance reviews to test processes and controls
• Partner with country cluster leads on reviews impacting TWCS products performed locally, as well as, Risk Stripe SMEs on Operational Risk Events, New Activities, Lessons Learned, Product Risk, Strategic initiatives/projects etc.
• Work on deep dive (root cause analysis) with support of In-Business Risk & Control and drive corrective actions
• Issues Management (KPI/KRI/Corrective Action Plans)
• Share best practices and common risk, controls, and corrective actions through Framework Papers
• Embrace a level of professional skepticism, naturally seeking to remain objective & validate answers provided before making key decisions
• Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment

Ideally, you should have the following qualifications:

• 10+ years relevant experience
• TTS Product and Process knowledge strongly desired
• Significant experience in Operational Risk is essential. Other audit and risk and control disciplines would be a plus
• Exposure to Internal Audit would be desirable
• Expertise in the following would be beneficial: Fraud Awareness and Risk Management Operations and Systems (Information Security Standards, Vendor/Outsourcing Management and MCA Legal and Regulatory Compliance Management of a global operations and a complex environment that includes global teams
• Outstanding communication (verbal & written) and influencing skills through all levels of the organization. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. Ability to effectively communicate complex topics to a broad audience.
• Detailed oriented with analytical skills
• Expert in Microsoft Office Tools.

Time Type:

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